Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at or ring 07 3700 6442

Are you Australian Based

We most certainly are.  Elimin8 is a family owned Australian, based in  two warehouses and offices in Archerfield, Queensland, from which most orders are shipped


We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do accept cash on delivery at our Brisbane warehouse on collection.

Yes we do accept cash on delivery when you place an order online.  When your order is ready for collection, we will email you.  Orders can be collected from 8.30am to 4.30pm Mon-Thursday, and 8.30am to 2pm on Friday

We accept cash, or card

Our display room is located at 

Unit 3, 1 Stockwell Place

Archerfield, Qld 4108.


We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers and Paypal generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Customer Service email :
Admin email:
Phone 07 3700 4662


Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Our aim is to address any customer service issues promptly and to you satisfaction, please contact our friendly Customer Service team on 07 3700 4662 or email: for a speedy resolution to your issue