Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@elimin8.com.au or ring 07 3700 6442
Are you Australian Based
We most certainly are. Elimin8 is a family owned Australian, based in two warehouses and offices in Archerfield, Queensland, from which most orders are shipped
Payments
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do accept cash on delivery at our Brisbane warehouse on collection.
Yes we do accept cash on delivery when you place an order online. When your order is ready for collection, we will email you. Orders can be collected from 8.30am to 4.30pm Mon-Thursday, and 8.30am to 2pm on Friday
We accept cash, or card
Our display room is located at
Unit 3, 1 Stockwell Place
Archerfield, Qld 4108.
Returns
Once we receive your item, a refund is initiated immediately. All major credit card providers and Paypal generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Customer Service email : support@elimin8.com.au
Admin email: info@elimin8.com.au
Phone 07 3700 4662
Shipping
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Our aim is to address any customer service issues promptly and to you satisfaction, please contact our friendly Customer Service team on 07 3700 4662 or email: support@elimin8.com.au for a speedy resolution to your issue